This policy applies to BanterBird PRO subscriptions purchased through our website at banterbird.app. Payments are processed by Paddle.com, our Merchant of Record.
Subscription billing
BanterBird PRO is billed on a recurring monthly basis at $3.99/month. When you subscribe, you are charged for the current billing period immediately. Your subscription renews automatically at the start of each new period unless you cancel before the renewal date.
Cancellations
You may cancel your subscription at any time from your account settings. Cancelling stops future charges. Your PRO access continues until the end of the billing period you have already paid for. We do not issue partial refunds for unused days within an active billing period.
Refund eligibility
We offer refunds in the following circumstances:
- Duplicate charge: If you were charged more than once for the same subscription period due to a technical error, we will refund the duplicate charge in full.
- Charge after cancellation: If you were charged after a confirmed cancellation, we will refund the erroneous charge.
- Service unavailability: If BanterBird PRO was completely inaccessible for a significant portion of a billing period due to an issue on our end, we will review refund requests on a case-by-case basis.
- Within 3 days of first purchase: If you subscribed for the first time and have not made significant use of PRO features, you may request a refund within 3 days of the initial charge.
Refunds are not available for renewal charges after the 3-day first-purchase window, change of mind, or if your account was suspended or terminated for violations of our Terms of Service.
How to request a refund
Email support@banterbird.app with the subject line Refund Request and include the email address associated with your account and a brief description of the reason. We aim to respond within 3 business days.
Because Paddle is our Merchant of Record, approved refunds are processed by Paddle and returned to your original payment method. Processing time depends on your bank or card issuer, typically 5 to 10 business days.
Contact
For any billing questions, visit our contact page or email support@banterbird.app.